03 9354 0898

Privacy Policy

Dermocosmética Pty Limited ABN 52 152 881 019 | (‘Dermocosmetica’, ‘we’, ‘our’ and ‘us’) are committed to respecting your privacy and safeguarding your personal information. Our Privacy Statement sets out how we collect, use, store and disclose your Personal Information.

Dermocosmetica respects the privacy of individuals and is committed to its obligations under the Privacy Act 1988 of the Commonwealth of Australia (Privacy Act) and the Australian Privacy Principles (APP).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

Personal Information or Data is information or an opinion that identifies an individual such as name, addresses, emails, phone numbers and other information relating to an identified or identifiable natural person.

What Information do we collect?

Dermocosmetica collects Personal Information that is reasonably necessary for or directly related to our functions and activities. Dermocosmetica will not collect any Personal Information to the extent required to carry on its business, and only for the purposes set out in this Privacy Policy, unless notified otherwise at the time of collection.

We may collect the following types of Personal Information:

  • name;
  • address;
  • date of birth;
  • address;
  • email address;
  • telephone number and other contact details;
  • gender, age or date of birth;
  • any other Personal Information that may be required in order to provide you a product or service or to facilitate your dealings with us.

For example, your personal information will be collected when you communicate with us via telephone, email, online or when receiving customer support.

How do we collect Personal Information?

We only collect Personal Information for the primary purpose of providing our products and services to you. Such Personal Information will be kept in an appropriate way to ensure the security of your privacy.

We may collect Personal information in the following ways:

  • when you visit and/or register on our website;
  • when you join our mailing list;
  • when you enquire as a potential stockist of our business;
  • when you communicate with us through correspondence, email or when you share information with us from other social applications, services or websites;
  • any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (e.g. Instagram, Facebook, Twitter, LinkedIn, YouTube)
  • when you enter a competition or promotion; or
  • from publicly available sources of information

Why do we collect, use and disclose personal Information?

Dermocosmetica will use your Personal Information for the purpose for which it is collected as outlined in this policy or otherwise disclosed at the time of collection, for the following purposes:

  • for our everyday business operations and to carry out transactions with you and your organisation;
  • to assist us to provide, develop and improve our goods and services to you;
  • to respond to your inquiries and requests providing you information regarding our products and services via email, SMS or post;
  • to operate, protect, improve and optimise our website and services, business and user experience;
  • for the purpose of inviting you to exclusive events, conferences and other scientific and educational programs;
  • to enable you to access and use our website and services;
  • to send you marketing and promotional messages and other information that may be of interest to you such as new product launches;
  • for internal administration purposes and any required financial disclosure reporting;
  • to provide you with access to the professional portal;
  • to comply with our legal obligations, such as maintaining a record of medical queries, complaints, adverse events and recalls relating to our products; and
  • for any purpose required and permitted by law or by which you provided express consent for.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. We do not generally collect sensitive information about individuals. If you provide sensitive information to us for any reason (for example if you provide us with health information such as information about allergies or skin conditions) you consent to us collecting, using and disclosing that information for the purpose for which you disclosed it and as permitted in accordance with the authorised law. We will handle any sensitive information that we receive in accordance with the authorised law and this Privacy Policy.

Direct Marketing

We may send you direct marketing communications and information about our products and services. This may take the form of phone calls, emails, SMS, mail or other forms of communication. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. unsubscribe link).

Transfer of Personal Information

When you provide your Personal Information to us, you consent to the disclosure of your information outside of Australia.

Dermocosmetica may transfer Personal Information to countries outside Australia on the basis of a genuine business need. For example, but not limited to, to our overseas suppliers and product manufacturers for product replacement, patient reaction cases and complaint resolution, or to selected third parties to provide Dermocosmetica with support services such as database IT Support, where from time to time such third parties may access your Personal Information to enable them to provide those service to Dermocosmetica.

Use of Cookies

A cookie is a small text file that included in your computer’s hard disk. By a Web page server. Cookies record information about your visit, including the type of browser and operating system you use, previous sites visited and your server’s IP address.

With the use of cookies, we may collect Personal Information about you when you use and access out website. If you do not wish to use a cookie, you can adjust your browser settings to reject cookies or notify you when they are being used.

YouTube & Google

By using the website you acknowledge that the Dermocosmetica website uses YouTube and Google API services. By using those services you also acknowledge and agree to the connected use of the YouTube Terms of Service, Google Privacy Policy and Google Security Settings.

Opting Out

If you no longer wish to receive marketing communications from Dermocosmetica, please use the unsubscribe facility on the bottom of the company’s email, or contact our Privacy Officer using the details below.

Accessing or Correcting your Personal Information

You may review, correct and update the Personal Information we hold about you by contacting our Privacy Officer using the details below. We may also need to verify your identity when you request your Personal Information.

We will comply with your request as soon as reasonably practicable.

Privacy Complaints

If you wish to make a complaint about the way we have handled your Personal Information, you can contact us using the details set out below.

Please include your name, email address and telephone number and as much detail as possible in relation to your complaint. We investigate all complaints and will respond to your complaint within a reasonable period of time.

For more information on privacy, you can contact the Office of the Australian Information Commissioner (OAIC’s) on 1300 363 992 or visit www.oaic.gov.au.

Contact Us

For further information about our Privacy Policy or practices, or to access or correct your Personal Information, or make a complaint, please contact us using the details set out below:

The Privacy Offer
Dermocosmetica Pty Ltd
Unit 8, 14-16 Lens St
Coburg North, VIC 3058

Phone: 03 9354 0898 (Australia) or 0800 603 906 (New Zealand)
Email: info@dermocosmetica.com.au

Updates

Dermocosmetica may from time to time update this Privacy Policy. Dermocosmetica encourages you regularly review this policy to be informed of how Dermocosmetica is protecting your information.